Customer Support Representative

🇺🇸In-Person - United States$42K–$65K/yr1mo ago

K-12 Support Customer Support Technical Support Troubleshooting Edtech Support LMS Administration

Summary

Join Newsela as a Customer Support Representative to handle escalated and complex customer issues for education technology products while collaborating with internal teams to enhance user experiences. This role offers the opportunity to develop deep expertise in technical problem-solving while supporting customers in the K-12 education sector.

Skills & Tools: Strong technical troubleshooting and problem-solving abilities, particularly with API-based integrations, SSO, and data syncing; advanced verbal and written communication skills to explain complex concepts to non-technical users; and ability to analyze customer trends and collaborate across functional teams.

Qualifications: 2–3 years of experience in customer support, technical support, or related roles, with preference for EdTech, SaaS, or technical support backgrounds. Familiarity with LMS platforms (Google Classroom, Clever, Schoology, Canvas) and experience with systems like Salesforce, Slack, Jira, and Confluence is beneficial.

Location: Fully remote within the United States with no travel required