Summary
The Customer Data Manager oversees the management and maintenance of customer data within OCLC's Master Data Management system, ensuring accurate and effective operations across internal systems. This role leads process improvement projects and ensures compliance with data governance standards for a global mission-driven organization.
Key Responsibilities: Manage the team responsible for customer data entry, updates, and maintenance across MDM and CRM systems, including OCLC symbol management for library identification. Provide customer support for data changes, develop pricing quotes for library services, and create management reports while serving as a Data Steward for the Data Governance Committee.
Skills & Tools: Strong leadership and managerial experience in data management with excellent communication and problem-solving capabilities. Proficiency in data analysis and ability to lead cross-functional process improvement initiatives.
Qualifications: Bachelor's degree in Business or related field required with a minimum of 10 years of management experience in customer support or order management environments.
Location: Hybrid (3 days on-site per week) in Dublin, Ohio, United States of America