Senior Director, Project Management and Office Operations

Position Overview

KIPP NYC has a bold organizational vision that requires disciplined project management, strong operational leadership, and the ability to create clarity, alignment, and momentum across competing priorities. Reporting to the Chief of Staff, the Senior Director, Project Management and Office Operations (PMOO) plays a dual role in support of these objectives: leading a critical body of evergreen work (60%) and operating as part of an organization-wide project management office function (40%).

Evergreen work: The PMOO is responsible for designing and stewarding complex operational initiatives related to workplace operations, knowledge management, and culture. This leader builds the systems and practices that reduce friction and support the day-to-day effectiveness of the Shared Services Team (SST) office. Success in this role requires someone who can bring structure to ambiguity, think systemically about how organizations function, and confidently manage multiple complex workstreams. 

The PMOO manages one direct report, the Office Coordinator. This is a full-time position with a hybrid schedule, requiring a minimum of three in-person days per week based out of our KIPP NYC Midtown Manhattan office. The role may also include travel to KIPP NYC campuses across the Bronx, Brooklyn, and Manhattan. The cadence and frequency of school visits will be determined by your leadership team.

Duties and Responsibilities:

Operational Infrastructure & Workplace Environment

The SST office serves as both an operational hub and a central convening space for KIPP NYC. The PMOO is responsible for ensuring that the environment functions as a highly effective workplace for staff, and as a welcoming space for meetings and larger convenings. Specifically,

• Set and drive a long-term vision for the SST office environment that raises the standard for how the space supports collaboration and organizational effectiveness.
• Design and implement effective space planning, facilities coordination, vendor management, inventory, and workplace logistics systems and practices.
• Direct the planning and coordination for hosting meetings and larger convenings, ensuring the experience consistently reflects a high level of preparation and operational excellence.

Knowledge Management

As organizations grow, institutional knowledge can easily become siloed or dependent on individual people rather than sustainable systems. The PMOO will play a critical role in strengthening the operational infrastructure that allows KIPP NYC to maintain continuity during periods of growth or transition. Specifically,

• Architect the standards, governance practices, and systems that determine how institutional knowledge is captured, maintained, and accessed across the network.
• Build systems and practices that reduce dependency on informal or siloed knowledge and support the continuity of excellent work across the organization.

Operational Culture

Strong cultures are built intentionally through the environments and shared experiences that shape how people work together. The PMOO will play an important role in fostering a workplace culture that reflects KIPP NYC’s values while supporting accountability and a strong sense of shared purpose across the SST office. Specifically,

• Design and cultivate a workplace environment and operational culture that helps people feel connected to one another and supported in doing high-quality work.
• Establish and reinforce community-building practices, workplace rhythms, and shared experiences that strengthen trust, recognition, and relationships across the SST office.
• Guide and coordinate staff culture efforts in partnership with the Office Coordinator and a team of 9+ cross-functional culture leaders, helping to create moments of connection and celebration. 

Leadership & Team Effectiveness 

As a founding member of the EO, the PMOO will play a significant role in shaping how the team collaborates and supports the organization. The PMOO must build a strong, high-functioning partnership with the Office Coordinator, creating the coaching and accountability that allow them to thrive. In addition, the PMOO directs the efforts of a 9+ person culture committee with representatives from each team across the SST. Specifically,

• Create the structures and workflows that enable the Office Coordinator to operate with clarity, ownership, and increasing autonomy.
• Coach and develop the Office Coordinator, providing clear direction, consistent feedback, and the support they need to perform at a high level and grow and advance. 
• Guiding and coordinating staff culture efforts in partnership with the Office Coordinator and a team of 9+ cross-functional culture leaders.