Customer Success Manager

About Magma Math

Magma is one of the world’s fastest-growing and most celebrated edtech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning - while giving them real-time visibility into student progress.

The result? More inclusive, engaging, and effective math classrooms for all learners.

But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math - a subject that forms the backbone of so many career paths - we believe the opportunity to improve outcomes at scale is massive.

We’re already the go-to solution in thousands of schools - and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.

The Role

You'll own a portfolio of district partners across the Southeast and build the kind of relationships that keep educators engaged, confident, and coming back. Your mission is simple but meaningful: ensure every teacher, coach, and leader you work with gets real, lasting value from Magma.

You'll be highly visible on the ground, acting a trusted advisor to district stakeholders including administrators, curriculum directors, coaches, and teachers alike. Armed with deep product knowledge and a genuine passion for education, you'll guide leaders on how to get the most from Magma, while working directly with teachers and coaches to drive adoption and champion best-in-class math instruction in the classroom.

Behind the scenes, you'll be a connector working closely with Account Management, Product, and Sales to shape a seamless customer experience and push each other to exceed expectations. At Magma, CS isn't a support function - it's a growth engine.

Primary Responsibilities

• Own relationships with district leaders and teachers - be their go-to person

• Get deep on each district's goals and make Magma indispensable to achieving them

• Keep a pulse on customer health through regular check-ins and proactive outreach

• Dig into usage data to spot trends, flag issues, and find opportunities

• Run onboarding and adoption end-to-end, setting customers up for success

• Deliver training (virtual and onsite) that actually sticks

• Turn happy customers into champions - case studies, testimonials, the works

• Feed customer insights back to the product team to shape what gets built next

• Spot risks early - partner with Account Managers to turn at-risk accounts around before renewal

• Hunt for expansion opportunities and help AMs grow existing accounts

What you'll bring to the Magma team:

• 2–5 years in Customer Success (bonus points for startup or ed-tech experience)

• A natural relationship-builder with proven track-record of retaining strong relationships

• Self-starter energy - you set goals and chase them

• Sharp problem-solver who runs on data and evidence to inform decision-making

• Genuine curiosity and eager to get technical - you won't shy away from learning the product inside out

• Comfortable owning a room and naturally bringing high energy - whether it's to 5 people or 100

• Willingness to travel and eagerness to be in front of our customers

Why you'll love working here:

• Be part of a scale-up on a mission that actually matters - transforming K-12 math across the U.S.

• A tight-knit, collaborative team that genuinely wants to hear your ideas - and has the openness to act on them

• Get out of the office - visit partner districts across the Southeast and beyond, see Magma in action, and witness firsthand how it's changing the way students learn math

• Your perspective shapes how Magma grows - this is a place where your voice carries real weight

• Your work here ripples outward - see better math education and brighter outcomes at scale

Location: Dallas

Note: We are an in-office first culture. This role will be 4 days per week in office.