Computer Parts Picker

Position Summary

The Repair Parts & Warranty Coordinator provides critical support to our premier repair programs and repair facilities across North America.  This role is responsible for evaluating diagnostic results, processing warranty/repair requests and planning and ordering parts via our internal purchasing team or direct from the manufacturer. 

Responsibilities

• Warranty program eligibility adjudication.
• Administration of manufacturer warranty claims.
• Evaluating select repair diagnostics to determine resolution type, including ordering repair parts or replacement devices as needed.
• Monitor Customer Repair Orders to ensure timely receipt and allocation of parts for pending repairs.
• Ownership and timely resolution of issues inhibiting repairs for customer owned units.
• Forecasting, tracking and ordering parts from internal purchasing team or direct from manufacturer.
• Identification and reporting on repair trends and attainment of key performance indicators.
• Identification of misdiagnosis patterns and collaborating with repair supervisor(s) to improve accuracy.
• Participating in quality assurance programs.
• Implementing inventory controls and key performance indicators.
• Managing SKUs for devices and repair parts.
• Monitor Picking Queue for errors and correct.

Education & Skill Requirements

• Proficiency: Microsoft Office, including Outlook, Excel, Word
• High level of organizational aptitude and attention to detail
• Knowledge/experience in IT hardware, including repair
• Knowledge/experience in forecasting and inventory replenishment
• Speak, read and write English
• Ability to work in team environment

Shift 

• Monday to Thursday 10 am to 2 pm & Friday from 8 am to 12 pm