Director, Professional Services Operations

Gainsight

🇺🇸42 Locations2mo ago

Corporate Operations Operations Management Professional Services Program Management Process Improvement Project Management

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Role Snapshot

Lead professional services operations at Gainsight, overseeing the delivery and execution of customer implementation and consulting services across the organization. This role impacts customer success outcomes and the scalability of the professional services department.

Skills & Tools: Strong project and operations management capabilities with excellent analytical and problem-solving skills. Proficiency in process improvement, cross-functional collaboration, and data-driven decision-making required.

Qualifications: 5+ years of professional services operations or management experience, preferably in a SaaS or technology environment. Bachelor's degree or equivalent experience in business administration, operations, or related field.

Location: 42 Locations

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