Account Manager I

🇺🇸In-Person - Moscow, ID$45K–$62K/yri9h ago

Corporate Sales Account Management Customer Success Sales Enablement Business Development Enterprise Sales

Role Snapshot

Account Manager I at Lightcast is responsible for building and maintaining strong customer relationships while driving account growth through renewals, upsells, and cross-selling. The role focuses on ensuring clients maximize value from Lightcast's labor market insights solutions while collaborating with internal teams to deliver exceptional customer experiences.

Key Responsibilities: Build and maintain customer relationships through regular engagement, manage inquiries and provide solutions, drive renewals and upsells by identifying customer needs, and collaborate with internal teams on customer onboarding and account health monitoring. Maintain high activity levels, manage multiple priorities, and negotiate pricing while documenting and closing sales and renewal agreements.

Skills & Tools: Strong communication and presentation skills, proficiency with Google Workspace, Microsoft Excel, and PowerPoint, plus excellent analytical and problem-solving abilities. Demonstrated ability to manage competing priorities effectively with strong organizational skills and customer-focused mindset.

Qualifications: 2+ years of experience in account management, sales, customer success, or related role with demonstrated experience in sales prospecting and sales processes. Strong communication abilities and proven track record managing customer accounts.

Location: In-Person - Moscow, ID

Compensation: $45K–$62K/yr (estimated)

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Job Description

Account Managers are responsible for maintaining strong customer relationships, ensuring client needs are met, resolving issues, and collaborating with internal teams to deliver an exceptional customer experience. They drive account growth through renewals, upselling, and cross-selling while helping customers achieve their goals and maximize value from the company's solutions. Major Responsibilities::

Build and maintain strong relationships with assigned customers through regular engagement and communication.

Manage customer inquiries, identify challenges, and provide effective solutions.

Drive account renewals, rate adjustments, cross-sells, and upsells by uncovering customer needs and recommending appropriate solutions.

Negotiate pricing, document opportunities, and close sales and renewal agreements.

Establish customer success goals, support onboarding, and monitor account health against defined targets.

Collaborate with internal teams to ensure customer satisfaction and successful outcomes.

Maintain high activity levels, manage multiple priorities, and adapt positively in a fast-paced environment.

Continuously learn and develop skills to create mutually beneficial outcomes for customers and the company.

Education And Experience::

2+ years of experience in account management, sales, customer success, or a related role.

Experience with sales prospecting, account management, and sales processes.

Strong communication and presentation development skills.

Proficiency with Google Workspace, Microsoft Excel, and PowerPoint.

Strong analytical and problem-solving abilities.

Excellent organizational skills and the ability to manage competing priorities effectively.

Lightcast is a global leader in labor market insights with our headquarters located in Moscow, ID (US) and other offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.