Role Snapshot
Specialist I, Support Operations at Promethean in Wroclaw administers global warranty processes, including service administration, service provider processes, warranty logistics, and stock management. The role focuses on excellent customer service and continuously improving process efficiency and response times.
Key Responsibilities: Administer global warranty service processes, manage service provider and warranty logistics workflows, and oversee warranty stock management. Continuously improve processes and response times while maintaining high customer service standards.
Skills & Tools: Proficiency in Microsoft Excel, working knowledge of Salesforce and ERP systems, and strong written and verbal communication. Requires strong organization, attention to detail, multitasking under deadlines, and the ability to build collaborative relationships with internal and external partners.
Qualifications: 0-1 years of general administration experience, with relevant administration qualifications. Experience leading projects and in logistics, stock management, or warehouse processes is an advantage.
Location: Hybrid - Wroclaw, Poland
Compensation: zł72K–zł96K/yr (estimated)
Job Description
Job Duties and Responsibilities::
Be part of a team that effectively administers warranty processes for:
Job Skills and Qualifications::
0-1 years’ experience in General administration
Knowledge with Microsoft packages (Excel)
Some knowledge of Salesforce.com and ERP systems.
Good team worker with a proven ability to manage own time effectively.
Self-motivated with the ability to work to strict deadlines, while multitasking.
Good clear communication skills (verbal & written)
Flexible, positive, and creative approach to work and meticulous attention to detail
Ability to build collaborative working relationships, apply tact, diplomacy, and good interpersonal skills, when dealing with internal and external partners.
Relevant administration qualifications
Experience of leading projects
Experience of logistics, stock management & warehouse processes an advantage
- Global Warranty Service administration and processes
- Global Service Provider Processes
- Global Warranty Logistics Processes
- Global Warranty Stock Management
- Ensure excellent customer service, constantly striving to improve processes and response times for the customer.
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