Summary
The Customer Advocacy and Engagement Manager will architect customer success stories and build scalable programs that turn engaged customers into advocates. This role sits at the intersection of community building, customer success, and marketing to drive retention and growth.
Job Description
"Every customer has a story worth telling and a lesson worth learning. When we amplify those voices, we don't just inspire others; we unlock the potential for every learner to achieve something extraordinary. As our Engagement & Advocacy Manager, you'll be the architect of those stories, turning customer success into a movement that drives real impact. This role sits at the heart of our business and our community, championing the voices that help other customers invest in learning, lead with confidence, and build cultures that last."- Leslie Kelley, Chief Growth officer
We’re looking for an Customer Advocacy and Engagement Manager to build and scale programs that deepen customer engagement and generate authentic customer voice.
In this role, you will create meaningful experiences through community, events, and recognition programs that drive participation and turn engaged customers into advocates. You’ll also own scalable advocacy initiatives, including review generation and testimonial programs, helping amplify the voice of our customers in the market.
This is a highly cross-functional role that partners closely with Customer Success, Marketing, and Enablement to connect engagement with adoption, retention, and growth.
What you’ll do:
Design and scale customer engagement programs, including community initiatives, webinars, events, and recognition programs
Grow and activate our customer community, increasing participation and peer-to-peer engagement
Build and manage scalable advocacy programs, including review generation (e.g., G2), testimonials, and customer stories
Identify and nurture engaged customers into advocates and contributors
Partner with Customer Success and Implementation teams to align advocacy efforts and ensure a seamless customer experience
Collaborate with Lifecycle Marketing to promote programs and increase participation
Track and optimize performance based on engagement, participation, and advocacy metrics
What Success Looks like:
Increased customer participation in community and programs
A thriving, engaged customer community
Consistent generation of customer reviews and advocacy
Strong pipeline of engaged customers ready to participate in case studies and other advocacy initiatives
What you’ll bring:
4–8 years of experience in customer marketing, community, advocacy, or engagement roles in B2B SaaS
Proven ability to build and scale customer programs or communities
Experience driving customer advocacy initiatives, including review programs or testimonials
Strong program management and cross-functional collaboration skills
Data-driven mindset with the ability to measure and improve performance
Excellent communication and relationship-building skills
Are you ready to become an Absorber?
What we offer:
Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
· We achieve exceptional results by genuinely caring about each other and the work we do
· We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
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