Education Program Strategist

Figma

🇺🇸In-Person - United States$95K–$145K/yr3mo ago

Corporate Instructional Design Curriculum Development Customer Education Learning Program Management Corporate Training

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Role Snapshot

Figma seeks an Education Program Strategist to architect and grow customer learning programs that drive product adoption and retention. This role combines content planning, pedagogical design, and operational oversight to create scalable educational assets that empower customers.

Key Responsibilities: Develop structured curricula guiding customers from first login to advanced workflows, create multi-format education content that evolves with the product, and partner with cross-functional teams on product launches and adoption goals. Manage content development projects, establish performance metrics for activation and retention, and coordinate timelines across motion designers, content strategists, and distribution teams.

Skills & Tools: 5+ years of experience in customer education, enablement, or instructional design within SaaS environments; ability to translate complex technical concepts into clear learning experiences; strong organizational skills and expertise in building scalable systems. Data-driven decision-making, project management capabilities, and familiarity with metrics for measuring learning impact are essential.

Qualifications: Minimum 5+ years in customer education, instructional design, or SaaS enablement roles. Preferred: hands-on experience with Figma or similar technologies, experience working with marketing teams on content distribution, and proven track record of measuring educational content effectiveness.

Location: United States

Compensation: $95K–$145K/yr

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