Enrollment Advisor

🇺🇸In-Person - Schaumburg, IL$32K–$45K/yri1d ago

Higher Ed Sales Enrollment Management Student Success Sales Enablement Account Management Higher Education

Role Snapshot

The Enrollment Advisor guides prospective students through the university application process, helping them determine program fit and supporting them through admissions and registration. This role is essential for converting leads into enrolled students while ensuring compliance with departmental standards.

Key Responsibilities: Communicate with prospective students via phone, email, and text to present university programs; manage leads through CRM system stages and track student progress using the database. Achieve daily performance metrics including call volume, application submissions, and lead response time while providing consultative guidance from initial contact through student enrollment.

Skills & Tools: Strong communication and active listening abilities to conduct consultative interviews; proficiency with CRM systems, databases, and tracking tools. Customer service excellence, organizational skills, and ability to meet quantitative performance targets while maintaining lead quality.

Qualifications: High school diploma or equivalent required; previous customer service, sales, or student advising experience preferred. Ability to work in a metrics-driven environment and manage multiple prospective student interactions simultaneously.

Location: In-Person - Schaumburg, IL

Compensation: $32K–$45K/yr (estimated)

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Job Description

The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communication with prospective students through phone calls, emails, or text messages regarding the University and program
Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system.
Responsible for supporting students using a consultative process to ensure the student has all the information to make an informed decision about the University and program from lead to start.
Use the database to track student progress and any communication with students.
Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager.
Provide feedback when needed on lead quality, quantity, and applicable trends.

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