Renewal Specialist (MM/ENT)

🇸🇬In-Person - Singapore, SingaporeS$28K–S$42K/yri6h ago

Corporate Sales Enterprise Sales Account Management Business Development Sales Operations Customer Retention

Role Snapshot

The Renewal Specialist (MM/ENT) at KnowBe4 will drive customer retention and expansion within the Mid-Market and Enterprise segments by managing renewal cycles and identifying upsell opportunities. This role is critical to maintaining strong customer relationships and revenue growth for the global leader in Human Risk Management.

Key Responsibilities: Manage and execute renewal processes for assigned Mid-Market and Enterprise accounts, conduct renewal discussions to understand customer needs, and identify opportunities for service expansion and upselling. Collaborate with sales, support, and customer success teams to ensure seamless renewals and customer satisfaction.

Skills & Tools: Strong communication and negotiation abilities with account management experience. Proficiency in CRM systems, customer data analysis, and ability to manage multiple accounts simultaneously while maintaining attention to detail.

Qualifications: Typically 2-3 years of experience in account management, renewals, or customer success roles, preferably in the SaaS or cybersecurity industry. Bachelor's degree or equivalent professional experience required.

Location: In-Person - Singapore, Singapore

Compensation: S$28K–S$42K/yr (estimated)

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Job Description

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Please submit your resume in English.

To learn more about our team and office culture in Singapore, Singapore, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/singapore
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm

The Mid Market and Enterprise Renewal Specialist is responsible for coordinating with Mid Market and Enterprise CSMs, Partners and customers to provide pricing quotes for renewals, adding upsell where applicable, and then successfully and efficiently closing those opportunities.

Responsibilities:

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
Coordinate with Mid Market and Enterprise CSMs to strategize on renewals, and applicable upsells, for their customers to maximize bookings
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
Negotiate with customers on opportunities to prevent churn and secure optimal terms, using discretion and independent judgment
Facilitate a working process between KnowBe4 Legal department, and customer’s Legal team to revise legal documentation pertinent to the contract
Employ pricing strategies that meet the Company’s standards, policies, and procedures
Generate pricing quotes for renewals
Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Enterprise Renewal Specialist Director to review and strategize
Meet and exceed bookings targets and quotas
Maintain impeccable administration of your opportunities in the Company’s CRM

Minimum Qualifications:

Associate’s Degree or equivalent work experience and education preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Previous sales or negotiation experience
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM preferred
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills
Strong collaborative and team work skills
Ability to build rapport with customers via phone, email and video conferencing
Ability to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.