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Product Support Specialist
Nelnet🇺🇸In-Person - Lincoln$45K–$47K/yr2mo ago
Summary
Product Support Specialist at Nelnet Business Services providing essential support to education sector clients using payment technology and learning management solutions. The role ensures smooth product adoption and drives client success through comprehensive technical support.
Key Responsibilities: Deliver phone and ticketing support for FACTS products, conduct training sessions for new and existing clients, troubleshoot issues, and maintain 90%+ SLA and CSAT scores. Collaborate with internal teams (Sales, Development, Product) to address client needs and contribute to process improvements.
Skills & Tools: Strong problem-solving and communication abilities, proficiency in Microsoft Office and CRM databases, customer-focused mindset, and product knowledge of education technology solutions.
Qualifications: Associate degree in a related field required (Bachelor's preferred) with 2-3 years of professional experience in account management or customer service, ideally in education or technology sectors.
Location: Lincoln, Nebraska
Compensation: $45K–$47K/yr