Strategic Account Manager, Northeast - Corporate Markets

About the Role: The Account Manager drives commercial excellence by delivering sustainable revenue growth and building long-term strategic partnerships within assigned strategic accounts and territories. This includes managing renewals, identifying new opportunities, and building strong relationships with key stakeholders to deliver value aligned with the organization’s strategic objectives. This role requires a deep understanding of customer needs, industry trends, and the ability to position the full Elsevier portfolio to create value. Responsibilities Drive Commercial Edge Prioritize customers: Conduct comprehensive needs analysis to understand customer challenges, goals, and opportunities. Represent Elsevier as a trusted advisor, aligning solutions to customer strategies and delivering measurable improvements. Deliver sustainable performance: Achieve revenue targets through new sales and timely renewals, ensuring long-term account growth. Use data and insights to inform decisions, forecast accurately, and identify growth opportunities across the full portfolio. Collaborate to Deliver Partner with internal teams (marketing, product, customer success) to design and execute strategic account plans. Communicate impactfully with stakeholders, presenting solutions clearly and persuasively. Champion inclusion and leverage diverse perspectives to strengthen customer engagement and team performance. Act with Agility Navigate complex, matrix environments and adapt quickly to changing customer needs and market conditions. Embrace curiosity by continuously learning about customer industries, Elsevier’s evolving portfolio, and emerging trends. Build strong internal and external connections to accelerate decision-making and reduce barriers. Core Competencies Customer Needs Analysis: Ability to uncover and interpret customer priorities, pain points, and strategic objectives. Portfolio Expertise: Deep understanding of Elsevier’s full product and service offering, and ability to position integrated solutions. Results Orientation: Demonstrates urgency and accountability in achieving revenue and growth targets. Data-Driven Decision Making: Uses analytics and insights to guide actions and measure impact. Inclusive Collaboration: Builds trust and fosters cooperation across diverse teams and stakeholders. Agility and Resilience: Adapts to complexity and maintains focus under pressure. Experience & Qualifications Fluency in English. Bachelor’s degree or equivalent professional experience. Minimum 3 years in B2B sales or account management, preferably in corporate or knowledge-based industries. Proven success in strategic account planning and consultative selling. Strong communication, negotiation, and presentation skills. Proficiency in Salesforce, Microsoft Office, and other sales enablement tools. Experience working in a matrix organization and managing complex stakeholder relationships. Work in a way that works for you: We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the business: A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress. Primary Location Base Pay Range: Home based-Ohio $70,400 - $130,800. Total Target Cash Range: $108,200 - $201,000. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. If performed in New Jersey, the base pay range is $89,628 - $143,172, the total target cash range is $138,292 - $220,908.U.S. National Base Pay Range: $74,100 - $137,600, Total Target Cash Range: $113,900 - $211,700. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all. We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most. We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all. With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier. Elsevier is part of RELX Group. Let’s shape progress together. Join us. elsevier.com/about/careers