Fast Facts

Kami is seeking a Billing Operations Specialist to handle the processing of customer Purchase Orders and invoicing, ensuring accuracy and timely billing for their digital classroom platform used by over 70 million users worldwide.

Responsibilities: Manage the end-to-end processing of customer Purchase Orders and invoices, maintain accurate records, and serve as a primary point of contact for accounts receivable communications while coordinating seasonal support during peak periods.

Skills: Experience in billing, accounts receivable, or order-to-cash roles; strong understanding of Purchase Order processing and invoicing; proficiency in navigating financial systems and customer portals; detail-oriented with excellent customer service skills.

Qualifications: Ideal candidates will have experience in SaaS, EdTech, or high-volume B2B environments, with a continuous improvement mindset, the ability to manage product keys and licenses, and strong moral decision-making skills regarding data integrity.

Location: Remote work available from Arizona, Texas, or Denver with no additional travel required.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $50,000 - $70,000.

About Kami

Kami is a thriving organization filled to the brim with talented, creative, and passionate people! It’s hard not to love what you do when our leading digital classroom platform offers meaningful solutions to over 70 million users worldwide, empowering students and supporting teachers!

You’ll be joining at a pretty magical time. Kami’s user base is growing by the day. With over 170 team members across the world, we couldn’t be prouder of the accomplishments and milestones we’ve achieved to date. Now, this is your chance to join our team and become an integral member of Kami’s growth, while shaping your own future (and having fun doing it)!

The Opportunity

We’re looking for a highly organized and customer-focused Billing Specialist to own the end-to-end processing of customer Purchase Orders and invoicing for Kami. This is a critical operational role that sits at the heart of our revenue cycle, ensuring schools and education partners are billed accurately, on time, and in line with their procurement requirements.

Our business is highly seasonal, with billing volumes ranging from around 50 orders per week in quieter months to 500+ per week during peak back-to-school periods. In this rhythm, you’ll confidently manage high-volume workflows, coordinate seasonal support during peak times, and continuously improve processes to make each cycle smoother and more scalable.

You’ll work closely with customers, sales, and finance, becoming a trusted point of contact for PO validation, invoice submission, and payment collection, while also helping strengthen our systems and controls as we continue to grow globally.

What You’ll Do

• Process and validate customer Purchase Orders (POs) by checking them against sales documentation, contracts, and pricing, ensuring accuracy and completeness.
• Create and issue customer invoices, resolve discrepancies, and manage invoice adjustments, including the issuance of credit notes.
• Manage invoice submission and payment collection, including providing payment details, completing customer forms, and following customer-specific billing processes.
• Access and work within customer procurement portals (e.g., SAP, Polaris) to retrieve POs, upload invoices, track status, and respond to customer queries.
• Manage the full license lifecycle, including creating, renewing, deploying, and diagnosing product keys to ensure smooth customer onboarding.
• Act as a primary point of contact for accounts receivable and billing-related communications, delivering a professional and helpful customer experience.
• Investigate and rectify inaccuracies from existing or past orders to ensure customer accounts are healthy.
• Maintain meticulous records of data changes or corrections to ensure accuracy and compliance with company protocols.
• Coordinate and manage seasonal billing support staff during peak months (June–September), including task allocation, training, and quality checks.
• During off-peak periods, lead process improvement initiatives, document workflows, identify automation opportunities, and support broader finance operations.
• Partner closely with the Financial team to support cash collection, reporting, and internal controls across the order-to-cash cycle.

What You’ll Bring

• Experience in billing, accounts receivable, or order-to-cash roles, ideally within SaaS, EdTech, or high-volume B2B environments.
• Strong understanding of Purchase Order processing, invoicing, and customer payment workflows.
• Confidence working directly with customers, including finance and procurement teams, to resolve issues and ensure timely payment.
• Experience navigating customer portals and financial systems (e.g., Salesforce, SAP, Polaris) with strong attention to detail and data accuracy.
• Knowledge of software provisioning and entitlement management, including the ability to manage product keys and license lifecycles.
• Ability to thrive in cyclical, high-volume periods, staying calm, organized, and solution-focused under pressure.
• A continuous improvement mindset with an interest in process optimization, documentation, and automation.
• Ability to work independently with minimal supervision while following complex oral and written instructions.
• Proficiency in writing, typing, and navigating through different technologies and internal systems.
• Comfortable coordinating temporary or seasonal staff and maintaining quality and consistency during peak workloads.
• A proactive, collaborative, and service-oriented approach with a high capacity for handling confidential company and customer information with discretion.
• Strong moral decision-making skills and accountability for data integrity and customer outcomes.

Why Kami?

We’re building a high performance, best in class team to help capitalize on our exciting momentum, and continue scaling Kami's magic and making a difference to schools, students, and teachers. With Kami, you’ll have

• A people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions
• High calibre and diverse team ranging from successful startup veterans, to Fortune 500 and big tech professionals
• Continuous learning and development opportunities, including subsidised course fees, certifications, conferences, and free access to Udemy and more
• A strong mission; the satisfaction of knowing you’re not only helping modern-day superheroes, aka teachers but also helping them shape the minds of future generations all across the globe
• Happy customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century. Just read our reviews.
• Huge potential: Already used by 70M users in 175 countries. One of the most popular and fastest-growing EdTech platforms worldwide.