Sales Development Representative

🇿🇦In-Person - Cape Town, South AfricaR180K–R280K/yriJust now

Corporate Sales Sales Development Lead Generation Business Development Inside Sales Cybersecurity Sales

Role Snapshot

Sales Development Representative role at KnowBe4, a global leader in digital workforce security with 70,000+ customers. Responsible for driving new business development and pipeline generation for the company's attack simulation, training, and AI security solutions.

Key Responsibilities: Identify and qualify prospective customers, conduct outbound sales activities including cold calling and email outreach, and schedule demonstrations with qualified leads. Support the sales team in building pipeline and moving prospects through the early stages of the sales funnel.

Skills & Tools: Strong communication and persuasion abilities, proficiency with CRM systems and sales tools, ability to research and identify decision-makers, and resilience in handling rejection. Self-motivation, organizational skills, and understanding of cybersecurity or workforce security concepts are beneficial.

Qualifications: Bachelor's degree preferred or equivalent sales development experience. Demonstrated track record in outbound prospecting, lead generation, or inside sales roles with ability to meet activity and pipeline targets.

Location: In-Person - Cape Town, South Africa

Compensation: R180K–R280K/yr (estimated)

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Job Description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/cape-town
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The Sales Development Representative will act as pre-sales support and is responsible for qualifying leads at the initial stages in the sales funnel. This position must research potential customers, connect with and educate prospects on our product offerings and qualify the leads before passing them to the sales sales team. The primary focus will be to turn leads into qualified opportunities by partnering with marketing and sales to create and execute on program and inbound lead generation campaigns. The individual in this role will be expected to track all relevant information regarding qualification and lead management activity in (our CRM) Salesforce.com and (in our Sales Automation Tool).

Responsibilities:

Identify and qualify prospective customers who are a good fit for KnowBe4’s range of products and services (including Egress)
Develop opportunities for the sales team from prospecting and marketing generated leads
Develop and implement outbound prospecting to engage prospective buyers
Respond, engage and qualify inbound leads and inquiries
Collaborate with sales and marketing team members on strategic sales approach
Develop and execute on a strong prospecting plan of attack, including email and call scripts
Track all relevant qualification and lead management activity using Salesforce.com
Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com and Salesloft
Provide in depth information to the Regional sales teams to enable the most qualified and productive demos

Qualifications:

Bachelor’s degree or relevant experience
Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
Experience with Gmail and Google Docs
Experience with MS Office
Proven Leadership abilities
Organizational project management experience
Excellent verbal and written communications
Good computer skills
Friendly phone voice
“Pleasantly persistent” as it can take multiple tries to reach a prospect
Ability to leave a message and sound interested
Must be highly organized and results-oriented

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.