Fast Facts

The Partner Solutions Specialist at StrongMind/Primavera will provide front-line technical support to parents, students, and faculty via phone, chat, and tickets, aiming for first-call resolution. This role includes collaborating with Tier 2 support for escalations and maintaining service quality goals.

Responsibilities: Provide technical support and customer service, manage escalations with Tier 2 Support, ensure timely service, maintain service quality goals, and assist with departmental needs as necessary.

Skills: Strong communication skills in written and verbal formats, excellent phone etiquette, a dependable work ethic, customer service orientation, and proficiency in multiple software applications are required. Spanish speaking is a plus.

Qualifications: High school diploma or higher; experience in technical support and call center environments preferred.

Location: Chandler, Arizona, United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $55,000.

The Partner Support Specialist is responsible for providing front line technical support and customer service to inbound/outbound calls and chats. In this role, you will provide troubleshooting steps to families with the goal of resolving the issue during the first call. While in this role you will be responsible for collaborating and communicating with the Tier 2 Support Associate to escalate tickets to our internal teams for further investigations.

Primary Duties and Responsibilities:

•Provide front line technical support to parents, students, and faculty through phone, chat and tickets.

•Partner with Tier 2 Support with any tickets that require escalation to our internal teams.

•Ensure accurate and timely service, respond quickly and proactively to customer requests.

•Maintain individual and team service quality goals.

•Assist with departmental needs as needed.

Skills, Abilities, and Expectations:

•The ability to communicate clearly and professionally in written and verbal form.

•Maintain a high level of customer service with internal and external customers.

•Excellent phone etiquette in a call center environment

•Coachable and teachable attitude

•Goal and detailed-oriented

•Dependable and strong work ethic

•Ability to navigate multiple software applications.

•Spanish speaking a plus

Education/Training Required:

•High school diploma or higher

•Well-versed in technical support

•Experienced in a call center environment.

•Have the desire and willingness to grow.

Environmental Conditions:

•Partially enclosed office workspace

•Collaborative office environment

"More Than a Workplace – A Place to Belong!"

At StrongMind/Primavera, we believe that work should be fulfilling, rewarding, and even fun! That’s why we offer a supportive, collaborative environment filled with perks that prioritize your well-being—from an onsite gym, personal trainers, and mindfulness coaching to weekly massages to help you reset.

We also offer a full benefits package including medical, dental, vision, PTO, and voluntary benefits, because taking care of you is important. And our workplace culture? It’s second to none!

What You’ll Love:

A full paid holiday week at Christmas – time to rest, relax, and recharge.

• Weekly team celebrations & shoutouts – because your hard work matters!
• Quarterly town halls – keeping communication open, honest, and transparent.
• Champion spotlights – celebrating those who make a difference.
• Flexible & hybrid work options (for select roles) – work-life balance is key.
• Delicious perks – cookouts, Thursday treats, and awesome social events.
• Community service hours – giving back feels great.
• Legendary milestone awards at 10, 15, & 20 years – unforgettable experiences await!
• Plus, even more benefits to explore – because we believe in rewarding our people in meaningful ways.

We’re more than just a workplace—we’re a community that celebrates you. Join us and experience a company that truly cares.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

The company will provide equal consideration to all qualified applicants for employment without regard of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.