Sage X3 Client Program Manager

🇺🇸Remote - Remote (United States)$95K–$135K/yri7h ago

Corporate Operations Project Management Program Management Account Management ERP Implementation Client Leadership

Role Snapshot

Lead client relationships and oversee service delivery for enterprise Sage X3 implementations at Net at Work, a major technology advisor for SMBs. Provide project leadership, strategic guidance, and ensure successful delivery across the full engagement lifecycle.

Key Responsibilities: Collaborate with sales and delivery teams to define project scope, budgets, and timelines; monitor engagement performance and present results to clients. Lead roadmap engagements, mentor project managers, manage escalations, and ensure alignment between delivery teams and client business objectives.

Skills & Tools: Strong project management, client relationship management, and leadership capabilities; proficiency with ERP implementations (Sage X3), stakeholder communication, and ability to manage complex multi-team engagements. Strategic thinking, problem-solving, and mentoring skills required.

Qualifications: Typically requires 7-10+ years of experience in ERP implementation or client-facing program management roles, with demonstrated expertise in Sage X3 or similar enterprise solutions. Bachelor's degree in business, technology, or related field preferred; relevant certifications or extensive delivery background may substitute.

Location: Remote - Remote (United States)

Compensation: $95K–$135K/yr (estimated)

Prep for this role with AI tools →

Job Description

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

About this Position

Net at Work seeks a highly self-motivating, confident, and client-centric Client Program Manager to join our growing delivery team. This opportunity will provide project leadership and manage client relationships during the life cycle of our implementation process and beyond.

The Client Program Manager is responsible for overseeing service delivery for our highest opportunity Enterprise clients within our Sage X3 product line. This includes ensuring alignment across project stakeholders through project governance and application of delivery standards, collaborating with our project delivery teams (Sage X3 and associated teams), providing strategic guidance and leadership to our clients, serving as an escalation path, and participating in continuous improvement efforts to define and refine Net at Work standard practices.

Job Responsibilities

Collaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients.
Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives.
Ensure that the delivery team has all information necessary for a successful engagement.
Collaborate with the delivery team in defining engagement model and delivery methods (right-size according to project needs), providing leadership and stability through the lifecycle of the customer relationship.
Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner.
Ensure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy.
Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives.
Provide guidance, mentorship, and support to your project teams to enable their success throughout the project.
Assign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc.
Assist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication.
Manage all escalations within portfolio.
Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs.
Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio.
Identify areas of need for continuous improvement of Net at Work delivery methods, standards and best practices.
Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success.
Measure success achievement with the client post implementation.
Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery.
Assist in writing case studies and seeking customer testimonials after go-live.
Be a great teammate, provide mentorship and leadership as opportunities arise, chip in where needed to provide clients with a great experience.
Set aside time for self-development by attending training or self-learning on key subjects.
Actively represent our culture by leading and participating in efforts around continuous improvement, learning, professional development, and team building.

Job Requirements

Proven experience leading at least five (5) successful full lifecycle ERP Implementations with budgets of over $500K in service.
5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution
Experience directly managing and mentoring team members preferred
Strong understanding of organizational change management considerations for ERP or large technology projects
Excellent written and verbal communication skills with audiences of all levels
Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders
Strong technical aptitude
Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at Work
Ability to work primarily independently and concurrently manage multiple projects
Ability to work collaboratively for the best interests of the business and the team
Ability to communicate effectively in both spoken and written English.
Strong Microsoft Office skills.

Travel Required:
Incumbent is expected to periodically meet with client teams across the United States and will be asked to attend industry events from time to time.

This position is available on a REMOTE basis in the United States or REMOTE in Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan).

Customer Requirements

This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: $110,000 to $135,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. 

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until July 31, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.