Associate Operations

🇮🇳In-Person - Bangalore, India3d ago

K-12 Operations Operations Management Vendor Management Service Delivery Installation Coordination Process Improvement

Role Snapshot

Associate – Operations role managing installation operations for Teachmint's Interactive Intelligent Panels, coordinating with customers, service partners, and internal teams to ensure timely, high-quality installations across India.

Key Responsibilities: Manage daily installation scheduling and partner allocation, coordinate with customers on site readiness and timelines, monitor installation progress and SLA adherence, handle escalations, and track installation metrics via operational dashboards. Support service partner onboarding and performance management while driving process improvements for efficiency and customer experience.

Skills & Tools: Strong communication and coordination skills with proficiency in Google Sheets and Excel; analytical and problem-solving abilities with experience in field operations, SLA tracking, and vendor management preferred.

Qualifications: 1–3 years of experience in Operations, Logistics, Customer Support, or related fields; ability to work in fast-paced environments and manage multiple priorities.

Location: In-Person - Bangalore, India

Compensation: Not provided by employer. Typical compensation for this role is ₹3,50,000 – ₹5,50,000/year based on title, seniority, location, and EdTech sector standards in India.

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Job Description

Job Title : Associate – Operations (Installation Services)

Location : Bangalore [ On-Site]

About Teachmint:

At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem. We bring together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching. Our mission is to transform learning one classroom at a time — giving every educator the tools to teach at their best. Today, Teachmint’s app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila. Discover our complete solutions at www.teachmint.com.

About the Role:

We are looking for an Associate – Operations to manage installation operations for Teachmint's Interactive Intelligent Panels (IIPs). The role involves coordinating with customers, service partners, and internal teams to ensure timely and high-quality installations while maintaining operational efficiency.

Key Responsibilities:

Manage daily installation scheduling and partner allocation.
Coordinate with customers to confirm site readiness and installation timelines.
Monitor installation progress and ensure SLA adherence.
Handle installation-related customer and partner escalations.
Support onboarding and performance management of Authorized Service Partners.
Work with Zonal Heads to understand installation demand and manpower requirements.
Track installation metrics and maintain operational dashboards.
Drive process improvements to enhance installation efficiency and customer experience.

Requirements :

1–3 years of experience in Vendor Management, Operations, Logistics Service & Customer Support.
Strong communication and coordination skills (Hindi, English).
Proficiency in Google Sheets and Excel.
Good analytical and problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple priorities.

Preferred:

Experience in field operations, service delivery, installation coordination, or vendor management.
Familiarity with SLA tracking and operational reporting.

Success Metrics :

Installation SLA Compliance
Installation Completion Rate
Customer Satisfaction (CSAT)
Escalation Resolution Time
Partner Performance
Operational Efficiency

Why Join Teachmint? :

Be part of a mission-driven company transforming education through technology.
Work with high-impact teams solving real-world operational challenges.
Gain exposure to large-scale nationwide operations and partner networks.
Grow your career in a fast-paced, high-growth environment.

Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on color, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.