Role Snapshot
Order Management Specialist at Imagine Learning supports accurate, timely order processing and order-to-cash workflows within Finance Operations. The role works in real time with U.S.-based Sales, Order Services, Accounts Receivable, and customers, and it runs on U.S. business hours.
Job Description
Great Purpose. Great People. Great Opportunities.
Order Management Specialist
Imagine Your Impact
At Imagine Learning, we empower potential in students, educators, and one another. Together, we are reimagining what is possible in education and helping to transform learning outcomes.
As an Order Management Specialist, you will support accurate and timely order processing across Finance Operations. You will work in real time with U.S.-based Sales, Order Services, Accounts Receivable, Project Coordinators, and customers to review orders, resolve discrepancies, maintain accurate account information, and support smooth order-to-cash workflows.
Envision Your Experience.
In this role you’ll have the opportunity to:
- Enter and process customer orders accurately in accordance with documented procedures
- Review quotes and purchase orders and identify discrepancies before orders advance
- Coordinate the resolution of order, pricing, account, renewal, billing, and fulfilment issues
- Maintain accurate customer account and renewal information
- Document order-review notes, case references, resolutions, and hand-off details clearly
- Support timely movement of orders through acceptance, invoicing, and revenue-related workflows
- Collaborate with Sales, Order Services, Project Coordinators, Accounts Receivable, and customers
- Follow established internal controls and manage multiple time-sensitive order tasks
Share Your Expertise.
Experience, education, and qualifications essential for success in this role include:
- Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, or a related field; equivalent practical experience may be considered
- 0–2 years of experience in order management, accounts receivable support, billing operations, finance operations, shared services, data entry, or customer/account administration
- Strong attention to detail and ability to follow documented processes accurately and consistently
- Strong written and verbal English communication skills
- Strong organisational and time-management skills, with the ability to manage multiple priorities
- Proficiency in Microsoft Office, particularly Excel and Outlook
- Ability and ongoing commitment to work a full shift aligned with U.S. business hours
- Familiarity with NetSuite, Salesforce, or another ERP/CRM system is preferred
Key Skills Required:
- Order processing and transaction accuracy
- Discrepancy identification and resolution
- Process discipline and documentation
- Stakeholder and customer communication
- Organisation and time management
- Microsoft Excel and Outlook
- Collaboration and responsiveness
Employment Type: Full-time, Permanent
Reporting to: Order Services Manager
Work Model: India-based; specific work model and location to be confirmed
Work timings (IST): 8:00 PM to 5:00 AM (This role supports US business hours and therefore requires working night shifts)
Compensation: Compensation for this role is competitive and aligned with local market benchmarks in India. Compensation may vary based on individual skills, experience, and market conditions.
Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:
- Health insurance
- Paid time off
- Statutory benefits including Provident Fund and gratuity
- Wellbeing resources
- Professional development opportunities
- Flexible working practices
At Imagine Learning, We Empower Potential
As a leading provider of digital-first K–12 curriculum solutions, at Imagine Learning we are committed to creating learning experiences that spark curiosity, creativity, and confidence. Our teams design innovative products that help educators personalise instruction and engage learners in meaningful ways. Our Curriculum-Informed AI™ approach reflects this commitment—technology that understands instructional context, respects educator judgement, and supports teachers in personalising learning at scale so every learner can thrive.
The same sense of purpose shapes our culture. At Imagine Learning, you will find meaningful work, opportunities for continuous learning, and collaboration with thoughtful, driven colleagues who care deeply about making a difference. We value curiosity, adaptability, and lifelong learning—for our learners and for ourselves.
Imagine Learning operates globally, with growing teams in India, the US, the UK, and Ireland. Depending on the role, we offer office-based or hybrid working arrangements aligned with local norms and business needs.
Equal Opportunity Statement:
Imagine Learning is an equal opportunity employer providing fair consideration without regard to caste, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic under Indian law.
To all recruitment agencies: Imagine Learning does not accept agency resumes without our express written permission. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location without written authorization to do so. Imagine Learning is not responsible for any fees related to unsolicited resumes.