Fast Facts

The SMB Account Manager will manage customer accounts, driving sales and promoting KnowBe4’s products to SMBs while collaborating with Customer Success Managers to boost sales performance.

Responsibilities: Key responsibilities include promoting products, managing customer relationships, identifying sales opportunities, achieving sales quotas, and maintaining accurate records.

Skills: Candidates should have a proven sales track record, familiarity with IT security concepts, and proficiency in Salesforce and Gmail, along with strong communication and teamwork skills.

Qualifications: A Bachelor’s degree is a plus; 3 years of sales experience with SMEs is essential, and Network or Security Plus certifications are preferred.

Location: This position is based in Clearwater, Florida and is hybrid, open to candidates in the greater Tampa Bay area.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $80,000.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Account Manager (SMB) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 25 - 500 employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.

Responsibilities:

• Promote and sell KnowBe4’s range of products and services
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
• Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets 
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
• Support in the renewal process where there is an opportunity to grow the account
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite

Minimum Qualifications:

• Bachelor’s degree a plus
• Proven track record in sales
• 3 years selling software to Small Medium Enterprise
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce and Gmail
• Network or Security Plus preferred
• Excellent verbal and written communications
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision