Fast Facts

Coursera is seeking a Director of Global Customer Advocacy for its Universities division, focusing on enhancing customer relationships in higher education for a remote role based on the East Coast. The ideal candidate will shape strategic initiatives, drive product adoption, and foster relationships with university stakeholders globally.

Responsibilities: Key responsibilities include acting as a strategic advisor for university partnerships, leading advocacy initiatives, influencing curriculum integration, and representing Coursera at industry events and customer engagements.

Skills: Candidates should have over 10 years of experience in customer-facing roles, strong background in higher education, and excellent communication skills to engage with senior academic leaders effectively.

Qualifications: Experience working with universities or Ministries of Education is preferred, as well as a proven ability to influence and engage senior leadership within academic institutions.

Location: This position is remote, available to candidates based in the USA.

Compensation: $138400 - $216000 / Annually

Coursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, and degrees. Coursera’s platform innovations enable instructors to deliver scalable, personalized, and verified learning experiences to their learners. Institutions worldwide rely on Coursera to upskill and reskill their employees, citizens, and students in high-demand fields such as GenAI, data science, technology, and business. Coursera is a Delaware public benefit corporation and a B Corp.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

At Coursera, we are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

Job Overview

The Director, Global Customer Advocacy, Coursera for Campus (C4C), plays a critical role in shaping how top universities around the world realize the full academic and institutional value of Coursera. This is a global, customer-facing leadership role that drives strategic new business, renewals and expansions, accelerates adoption of credit-bearing use cases, and influences product and content strategy through direct engagement with customers and internal teams. Functioning as a senior advisor and executive sponsor, the Director partners closely with Sales, Customer Success, and Solutions Consulting to elevate Coursera’s impact across higher education systems and Ministries of Education (MOE). 

This Global role is divided into two parts, where approximately 70% of the role will focus on directly supporting high-priority C4C opportunities across AMER, EMEA, and APAC. The Director will embed in key expansion and renewal opportunities to lead executive strategy and thought leadership sessions, unlock solutioning through product advocacy efforts, and help shape messaging for formal Executive Business Reviews (EBRs). This includes, but is not limited to, acting as an executive sponsor for at-risk renewals, mapping Coursera content to academic programs, demoing features like Course Builder or fixed-schedule assessments, and reinforcing Coursera’s role in improving academic quality, employability, and institutional reputation.

The remaining 30% will focus on scaled advocacy and enablement. The Director will lead regional customer roundtables, represent Coursera at speaking engagements, and create reusable content (e.g., update videos, value narratives, and templates) to promote adoption of critical product capabilities such as academic integrity, accessibility, and LMS integration. They will also synthesize field feedback to inform product and content roadmaps, ensuring Coursera remains a trusted partner to institutions with enterprise-grade expectations. Each quarter, the Director will align with regional sales and customer experience leaders to identify a priority list of accounts for direct support in each region and will act as a member of the account pod for accounts that sit on their priority list for a given quarter This role has significant international travel expected

Responsibilities:

• Act as a strategic advisor and executive sponsor on priority C4C deals, partnering with Sales, Customer Success, and Solutions Consulting to drive expansion, renewal, and new business.
• Lead executive sponsor engagements with university and MOE stakeholders, aligning Coursera to institutional goals like academic excellence and employability.
• Influence curriculum integration by helping institutions adopt Coursera content for credit-bearing programs, including content mapping and accreditation-aligned design.
• Drive scaled customer value by developing reusable content, product walkthroughs, and messaging templates for key features (e.g., academic integrity, LMS integration, accessibility).
• Advocate for C4C customer needs by translating systemic product and content feedback into roadmap considerations.
• Represent Coursera at customer roundtables, industry events, and webinars to share best practices and amplify impact stories from global C4C institutions.

Basic Qualifications:

• 10+ years in customer-facing roles such as: education consulting, solutions consulting, sales or customer success, with global experience
• Strong background in higher education, with direct experience working with universities or Ministries of Education
• Proven ability to influence and engage senior academic leaders, including provosts, deans, vice chancellors, faculty, department chairs, and MOE officials
• Excellent communication skills, with the ability to convey complex ideas to senior audiences across regions and cultures

Compensation:

US Zone 1

$172,800 - $216,000 USD

US Zone 2

$146,800 - $183,500 USD

US Zone 3

$138,400 - $173,000 USD

The range(s) listed above is the expected annual base salary for this role, subject to change.

Salary is just one component of Coursera’s total rewards package. All regular employees are also eligible for a bonus program and equity in the form of RSU’s.

A number of factors are taken into account when determining pay, which includes: job level, location, training/education, business need, skill set and internal equity. 

Current Zone Locations:

Zone 1- New York City Metro 

Zone 2 - CT, DC, GA, MA, MD, NY/NJ (other than NYC), RI, VA, 

Zone 3 - all other US locations

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at accommodations@coursera.org.

For California Candidates, please review our CCPA Applicant Notice here.

For our Global Candidates, please review our GDPR Recruitment Notice here.

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