Key Account Manager Mid-Market

🇺🇸Remote - Paris$90K–$130K/yri3h ago

Corporate Sales Account Management Customer Success Sales Enablement Revenue Operations Enterprise Sales

Role Snapshot

A strategic Key Account Manager role focused on scaling 360Learning's customer growth and retention across a large portfolio of mid-market clients (100-2,500 employees). The position combines account management, revenue generation, and operational excellence to build scalable motions for renewals and upsells while shaping KAM team processes globally.

Key Responsibilities: Manage a high-volume portfolio of 150+ customers, identify growth and renewal opportunities, and launch automated engagement campaigns and outreach sequences. Work cross-functionally with Client Success Partners, Revenue Operations, and Marketing to optimize renewal processes, conduct customer presentations, and drive ARR growth through scalable account management initiatives.

Skills & Tools: Strong proficiency in account management, data-driven decision-making, and process automation; excellent communication and negotiation abilities; experience with CRM platforms and revenue operations tools; ability to work collaboratively across teams.

Qualifications: Not explicitly stated in job description; typically requires 3-5 years of account management or sales experience, preferably in SaaS or B2B software environments, with demonstrated success in customer retention and upsell initiatives.

Location: Remote - Paris

Compensation: $90K–$130K/yr (estimated)

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Job Description

As a Key Account Manager Pool (KAM Pool), you play a strategic role in scaling 360Learning’s customer growth and retention engine. You will join a team focused on maximizing renewal and upsell opportunities across a large portfolio of existing customers through automation, data-driven prioritization, and scalable account management strategies. You will manage a high-volume portfolio of customers ranging from 100 to 2,500 employees, with a focus on identifying growth opportunities, driving renewals, and increasing customer engagement at scale through automatization actions. At 360Learning, the KAM Pool role is a unique opportunity to also shape the overall KAM team. It combines account management, revenue generation, and operational excellence. Your mission is to build scalable motions that accelerate expansion opportunities while ensuring customers continue to realize value from the platform. Therefore, your successful automatization processes will also help shape globally the entire KAM team. As a transversal role, you will work closely with Client Success Partners, Revenue Operations, Marketing, and internal experts (digital pedagogy, platform structuring, IT) to deploy automated engagement strategies, optimize renewal processes, and generate upsell opportunities efficiently across your portfolio. We are eager to retain the best talent in our teams, and we encourage internal mobility after 2–3 years of continuous success to build fulfilling career paths. This role offers strong growth opportunities toward strategic account management, revenue operations, or large account ownership positions. Within 1 month, you will::

Become a Trello expert and get familiar with our product
Learn to navigate Convexity, our working environment
Meet the different teams at 360Learning
Understand our customer lifecycle and renewal processes

Within 3 months, you will::

Take ownership of you 150+ clients portfolio of existing customers
Segment and prioritize accounts using scalable tiering strategies
Identify automation opportunities to drive renewals and upsells
Work closely with Client Success Partners to collect customer insights and engagement signals
Launch automated campaigns and structured outreach sequences
Prepare scalable account review frameworks to identify growth opportunities
Contribute to the generation of renewal and expansion pipeline across your portfolio
Conduct presentations and demonstrations of 360Learning when required

Within 6 months, you will::

Optimize renewal and upsell workflows through process improvements and automation
Ensure accurate reporting and forecasting with your coach and Revenue teams
Analyze customer usage data to proactively identify expansion opportunities and churn risks
Build repeatable playbooks to improve portfolio performance at scale
Consistently contribute to ARR growth targets through scalable account management initiatives
Lead business negotiations for selected opportunities

Within 12 months, you will::

Own and optimize the renewal strategy for your portfolio
Drive upsell generation through automated and data-driven engagement plans
Manage customer business relationships at scale while maintaining a high-quality customer experience
Continuously improve operational efficiency and account coverage models.
Become a key contributor to the company’s retention and expansion strategy
Exceed your targets and contribute to the evolution of scalable customer growth strategies at 360Learning.

The Skill Set::

2+ years of experience in an Account Manager, BDR or sales-related function (revenue generation with a portfolio of clients)
Previous experiences working in the SaaS industry
Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness
Active listening skills and a team player mindset
Excellent written and verbal communication skills
Native French and fluent English (B2+) proficiency
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L

What we offer::

Compensation: Package includes base salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The interview process::

Phone Screen with our Talent Acquisition Manager
Discovery Meeting with the KAM Mid FR Coach
Case Study with the KAM Mid FR Coach and our VP Mid Market
Clarification Meeting with a KAM Mid Market
Culture Fit Meeting with our Chief Revenue Officer
Ref Checks
Offer!

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!