Various Roles - Customer Success

Presence

🇺🇸United StatesRemote$55K–$75K/yri15mo ago

K-12 Customer Success Account Management School Support Implementation Specialist Client Retention

Find Similar Open Jobs

Summary

Presence seeks Customer Success professionals to support schools and districts using its teletherapy platform, ensuring exceptional customer experiences across contract renewals, student additions, and service expansions.

Key Responsibilities: Provide customer support and success guidance to schools and organizations using Presence's teletherapy services, handling contract renewals, student enrollment increases, and education about additional service offerings.

Skills & Tools: Strong customer relationship management, communication, and problem-solving abilities; experience with account management, implementation, or customer success preferred; ability to work collaboratively in a remote-first environment.

Qualifications: High school diploma or equivalent minimum; prior customer success, account management, or related experience preferred; must be authorized to work in the United States on a full-time basis.

Location: United States (Remote-first with schedule coordination for team engagement)

Compensation: Not provided by employer. Typical compensation for this role is $50,000 – $75,000/year based on title, seniority, and location.

Job Description

Who We Are

Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, occupational therapists, and behavior and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered more than 6 million teletherapy sessions to students across 47 states. Presence is backed by Spectrum Equity, TPG’s Rise Fund, and Bain Capital Double Impact.

We are a majority-female company led by Kate Eberle Walker, an education industry leader, working mom, and author of The Good Boss: 9 Ways Every Manager Can Support Women at Work. We are a remote-first workforce. We place a high value on schedule coordination to stay connected with each other when working in different places, and to create opportunities to engage with each other in person as well.

If you’re interested in joining Presence's Customer Success Team but don't see an opportunity that you'd like to apply to, please send us your resume. We'll keep your information on file and will reach out if we find a match!

This department, comprising Customer Success Associates, Customer Success Manager and Implementation Specialist. Our Customer Success team ensure that our schools are treated with care, whether they need assistance adding additional students, need to renew their contract, or need to learn about additional services for their students. Our customers are our most valued asset, and we must ensure they have the best possible experience with Presence.

Applicants must be currently authorized to work in the United States on a full-time basis.

Other Open Roles at Presence

Regional Sales Director

Presence·🇺🇸Remote

$120K–$180K/yri

K-12 Sales Enterprise Sales Business Development Sales Leadership Team Management Account Management

1w agoApply

Account Executive - West

Presence·🇺🇸Remote

$90K–$130K/yri

K-12 Sales Enterprise Sales Account Management Business Development Partnership Management Customer Success

1w agoApply

Marketing Director

Presence·🇺🇸Remote

$120K–$160K/yri

K-12 Marketing Growth Marketing Campaign Management Revenue Operations Team Leadership

2w agoApply