Role Snapshot
First-level help desk technician providing technical support to Villanova University students, faculty, and staff for all UTS-supported systems. Responsible for diagnosing and resolving computer-related issues and maintaining support ticket records.
Key Responsibilities: Deliver help desk support by diagnosing and resolving technology issues for university users, assist with problems related to Villanova systems, and record all support requests in the TeamDynamix ticketing system.
Skills & Tools: Strong troubleshooting and technical problem-solving abilities for computer systems, excellent customer service and communication skills for supporting diverse end-users, and proficiency with ticketing systems like TeamDynamix.
Qualifications: Typically requires a high school diploma or equivalent with some relevant IT training, certification, or 1-2 years of help desk or technical support experience. Knowledge of common operating systems, hardware, and software applications preferred.
Location: Not specified
Compensation: $50K–$70K/yr (estimated)
Job Description
- Deliver first-level help desk support for all UTS-supported systems.
- Assist students, faculty, and staff with issues related to Villanova technology and systems.
- Diagnose and resolve computer-related problems.
- Record support requests using the TeamDynamix (TDX) ticketing system.