Senior Customer Success Manager
Kahoot!🇺🇸In-Person$120K–$160K/yri6h ago
Summary
Senior Customer Success Manager at Kahoot! responsible for driving customer success and retention for enterprise clients in the edtech/learning engagement space. This role focuses on strategic account management and addressing complex customer needs at scale.
Key Responsibilities: Manage enterprise customer accounts, drive adoption and expansion of Kahoot! products, and serve as the primary point of contact for strategic customers. Monitor customer health, identify upsell opportunities, and ensure high satisfaction and renewal rates.
Skills & Tools: Strong customer relationship management, strategic account planning, and communication skills required. Technical aptitude for SaaS platforms, data analysis, and ability to manage multiple enterprise clients simultaneously.
Qualifications: 5+ years of customer success or account management experience, preferably in SaaS or edtech. Demonstrated track record managing enterprise accounts and driving customer retention and expansion metrics.
Location: Not specified
Compensation: Not provided by employer. Typical compensation for this role is $95,000 – $135,000/year based on title, seniority, and typical US market rates for Senior Customer Success Manager positions at growth-stage edtech companies.
Job Description
At Kahoot!, we're on an exciting journey to transform how the world learns and engages through play. If you're a passionate advocate for customer success and thrive in addressing enterprise-level challenges, this role is tailor-made for you! As...