Order Flow Coordinator, 1st Shift

🇺🇸In-Person - Midway, KY$38K–$52K/yri1h ago

K-12 Operations Operations Management Process Improvement Project Management Supply Chain Warehouse Management

Role Snapshot

The Order Flow Coordinator manages order allocation, wave planning, and fulfillment workflow in a distribution center to ensure timely processing and optimal efficiency. This role is critical for maintaining SLA performance and coordinating across multiple operational functions.

Key Responsibilities: Create and release order waves to the floor based on priority and SKU batching, monitor progress through pick, QA, pack, and ship processes, and communicate with supervisors on delays. Generate dashboard reports on cycle times and backorders, manage order routing changes, and provide proactive feedback on workflow issues.

Skills & Tools: Strong proficiency with WMS wave planning systems and dashboard reporting tools. Excellent communication and coordination skills with the ability to manage multiple functional teams and respond promptly to operational issues.

Qualifications: Experience in a distribution center or warehouse operations environment with demonstrated knowledge of order fulfillment processes. Familiarity with WMS systems and warehouse management principles is expected.

Location: In-Person - Midway, KY

Compensation: $38K–$52K/yr (estimated)

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Job Description

The Order Flow Coordinator, 1st Shift is responsible for allocating orders, releasing work to the floor, balancing workflow and ensuring individual waves are correctly prioritized and managed to predetermined wave cycle times. In addition, they also assign and monitor fulfillment work including, staging, shipping, wave times and pick and pack assignments for various functions.

A day in the distribution looks like this:

Strong understanding and knowledge of WMS wave planning functionality to evaluate issues and maximize efficiencies.
Creates batches of orders (waves) and releases to the floor based on priority levels, order types and ability to batch like SKU’s.
Monitors released wave progress through the pick, QA, VAS, Replen, Pack and Ship process communicating with the respective functional Supervisor of any delays in processing.
Ability to effectively communicate with all Managers and Supervisors.
Creates dashboard management reports relating to wave cycle times, SLA performance and backorders.
Provides feedback to Supervisors on issues impacting outbound order flow.
Receives and manages order routing changes and edits from the company’s order desk and Customer Service.
When required, force close waves and communicates proactively to the affected Supervisors.
Monitors and responds to emails and phone calls in a timely manner.