Program Manager, Customer Engineering

🇺🇸In-Person - United States2w ago

K-12 Operations Program Management Customer Success Operations Management Project Management Customer Engineering

Summary

Program Manager, Customer Engineering at Scholastic leads customer engineering initiatives and programs that drive customer success and product adoption. The role bridges customer needs with internal engineering teams to deliver impactful solutions.

Key Responsibilities: Manage end-to-end customer engineering programs, coordinate cross-functional projects, and ensure successful customer implementations and onboarding. Serve as primary liaison between customers and internal teams to resolve technical issues and optimize customer outcomes.

Skills & Tools: Strong project management, communication, and organizational abilities with technical acumen in customer-facing environments. Proficiency in cross-functional collaboration, problem-solving, and ability to manage multiple priorities simultaneously.

Qualifications: Bachelor's degree with 3+ years of program management or customer engineering experience required. Experience in SaaS, EdTech, or similar technology-driven industries is preferred.

Location: New York, New York