Renewal Specialist Admin

🇧🇷In-Person - São Paulo, BrazilR$28K–R$38K/yri6h ago

Corporate Operations Revenue Operations Customer Success Sales Operations Salesforce Administration Account Management

Role Snapshot

Renewal Specialist Admin supports KnowBe4's customer renewal processes and administrative operations. This role is critical to maintaining customer relationships and ensuring smooth contract renewals for a global cybersecurity platform.

Key Responsibilities: Handle renewal administration tasks, coordinate with sales and customer success teams, manage renewal documentation and timelines, and support customer retention efforts. May include scheduling, data management, and customer communication to facilitate contract renewals.

Skills & Tools: Strong organizational and administrative skills, proficiency with CRM and business systems, excellent written and verbal communication abilities, and attention to detail. Customer service orientation and ability to manage multiple priorities simultaneously are essential.

Qualifications: High school diploma or equivalent required; some college or 1-2 years of administrative or customer support experience preferred. Familiarity with SaaS or cybersecurity industries is a plus but not required.

Location: In-Person - São Paulo, Brazil

Compensation: R$28K–R$38K/yr (estimated)

Prep for this role with AI tools →

Job Description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Renewal Specialist Admin will be responsible for assisting the Global Renewal Specialist team in administrative tasks related to, but not limited to, the process of generating, sending, and revising renewal, add-on, and upgrade quotes for customers.

Responsibilities:

Renewal, add-on, and upgrade quote generation as needed
Refresh outstanding quote proration and expiration as needed
Review of discounts, free months, payment terms, etc. offered at initial purchase or prior to renewal
Act as additional reviewer of opportunity hygiene to ensure correct data entry and staging
Submit won opportunities for processing as requested
Assist with Custom Quotes as requested
Assist with training new team members as requested
Log and monitor personal team statistics on a daily basis

Minimum Qualifications:

Associate’s Degree or equivalent work experience and education preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with Salesforce or other CRM preferred
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills
Strong collaborative and team work skills
Ability to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.