Accounts Receivable Specialist

KnowBe4

🇦🇺In-Person - Melbourne, AustraliaA$55K–A$68K/yri13mo ago

Corporate Finance Accounts Receivable Billing Operations Financial Administration Payment Processing Revenue Operations

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Summary

The Accounts Receivable Specialist manages billing inquiries and maintains accurate accounts receivable records for KnowBe4's Melbourne office, serving both internal sales teams and external clients. This role ensures timely payment processing, resolves discrepancies, and supports month-end closing activities.

Key Responsibilities: Process and investigate customer billing inquiries, maintain accurate records, handle payment processing (ACH, Wire, Lockbox, credit cards), research payment discrepancies and tax issues, manage collections, and support month-end closing and revenue operations activities.

Skills & Tools: Proficiency with Gmail, Google Docs, and MS Office (Word and Excel); strong verbal and written English communication; excellent organizational and time management skills; ability to research and resolve financial discrepancies.

Qualifications: Bachelor's degree in Accounting preferred or equivalent field experience; familiarity with web browsers and financial record-keeping systems.

Location: Melbourne, Victoria, Australia

Compensation: Not provided by employer. Typical compensation for this role is AU$55,000 – AU$70,000/year based on title, seniority, and location.

Job Description

To learn more about our team and office culture in Melbourne, Australia, visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/melbourne

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm

The Accounts Receivable Specialist is responsible for responding to internal (sales team) and external client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records.

Requirements:

Maintain accurate customer and billing records
Investigate and respond to customer inquiries about their accounts
Assist Sales Team with inquiries about their accounts
Research and resolve payment discrepancies
Research Withholding Tax, State Tax, FX Exchange
Apply ACH, Wire, and Lockbox Payments Daily
Process credit card payments and maintains credit card records on file up to date
Investigate unapproved credit card payments
Assist with month-end closing activities
Report with Month-ending Open Invoices to Sales Team
Research any and all over/duplicate/short payments and initiate refund process if necessary
Upload Tax Certificates
Handle all Consultant Deal referral fee requests
Handle Vendor Form Requests for Germany, Africa & Brazil subsidiaries
Handle all Requests via Payment Portals
Support Revenue Support team on Vendor Portals
Support Order Management with invoicing
Manage Collection Process
Escalate Delinquent Accounts to Sales Team and updates customer console accordingly
Investigate Customers Bounced Emails

Qualifications:

Bachelor’s Degree in Accounting is preferred or field experience
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communications in English (and regional language, if applicable, is preferred)
Excellent time management and organization skills