Product Support Specialist, Education Team

🇮🇳In-Person - Bengaluru, India1mo ago

K-12 Support Customer Support Technical Support School IT Administration Sso Integration Onboarding

Role Snapshot

Product Support Specialist for Canva Education who enables school systems and education departments to seamlessly implement Canva through technical onboarding, SSO setup, and integration support. Acts as the primary technical point of contact for state partnerships and district rollouts across multiple authentication pathways.

Key Responsibilities: Guide schools through SSO setup, domain verification, and account provisioning; support Google Workspace and Microsoft Entra ID integrations; diagnose and resolve onboarding blockers with school IT teams; escalate product issues to internal Canva teams; create localized setup guides and self-serve resources; track support patterns and feed insights back to product teams.

Skills & Tools: Strong technical troubleshooting abilities with hands-on experience in SSO, authentication protocols, and directory synchronization; excellent communication and documentation skills to create clear guides and support diverse stakeholders; ability to diagnose complex integration issues and coordinate across multiple teams.

Qualifications: Not explicitly stated in the job description, but typically requires 2-3 years of technical support or IT systems experience with exposure to SSO, cloud identity platforms (Google Workspace, Microsoft 365), and education technology environments.

Location: In-Person - Bengaluru, India

Compensation: Not provided by employer. Typical compensation for this role is ₹6,00,000 – ₹10,00,000/year based on title, seniority, company reputation, and Bengaluru market rates.

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Job Description

What you'll be working on

As Canva Education continues to grow, change is part of how we move forward. That means the services you'll provide may evolve, and we'd discuss that with you from time to time.

Right now, most schools and school systems find the technical side of getting started harder than it should be — Single Sign-On, domain verification, and connecting their Google or Microsoft backends can take far longer than anyone would like, and State partnerships often run across several different authentication pathways at once. You'll be the person who makes all of that smooth.

You'll be engaged to provide services aimed at:

Guiding school systems and Education Depts through SSO setup, domain verification, and account provisioning, so teachers and students can get into Canva Education quickly and securely.
Supporting integration with Google Workspace and Microsoft (Entra ID / Microsoft 365) backends, and troubleshooting authentication, provisioning, and directory-sync issues end to end.
Acting as the technical point of contact for State partnership rollouts that run across different authentication pathways, making sure each one lands cleanly.
Diagnosing and resolving onboarding blockers alongside school IT admins, DIETs, and district teams, and escalating product issues to internal Canva teams (Partnerships, Product, Engineering) when needed.
Creating clear, localized setup guides and self-serve resources so schools can onboard with less hand-holding over time.
Tracking common support issues and integration patterns, and feeding them back internally to reduce friction at scale.
Supporting training and enablement for administrators and master trainers on account setup, access management, and everyday troubleshooting.