Retail Store Manager

Opportunity knocks at the Lakeshore Learning Store. Are you ready? 
You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward. 

Providing great customer service isn’t just a goal—it’s the essence of who we are. 
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit. 

Lakeshore Learning Store managers have a knack for leading by example. 
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate. 

Responsibilities

Building Talent

• Source, recruit, hire and support onboarding of an engaged, sales-driven team, and ensure efficiency during the training process 
• Provide ongoing coaching and development/growth opportunities for existing staff and build career paths  
• Conduct annual personnel performance appraisals, providing clear and actionable feedback to help staff improve 
• Develop business strategies to expand our customer base, increase store traffic and optimize profitability   
• Manage employee relations and drive workplace engagement and motivation within the store 

Building Service Standards

• Oversee and manage the retail store’s outreach programs and initiatives while engaging with your Retail Sales partners and the local community to raise awareness and foster relationships that support Lakeshore’s goals 
• Drive Lakeshore’s customer service standards (i.e. SERVE) through consistent measurement of store performance and customer feedback with the team 
• Seek and communicate customer feedback from the store team regarding school and home use of products 
• Handle complex customer service issues and escalations 

Building Revenue and Operational Excellence

• Efficiently maximize store sales and profitability while managing controllable expenses 
• Undertake financial-planning tasks, including managing the store budget (P&L) and prepare detailed reports on buying trends, customer needs, profit margins to present reports to company leadership 
• Optimize store layout and product placement for maximum sales 
• Ensure company expectations regarding retail policies and procedures, including store cleanliness and safety standards
• Oversee development and approval of employee scheduling to ensure optimal staffing