Role Snapshot
Student Technology Specialists provide frontline technical support to university students, assisting with campus network access, software installation, and troubleshooting to enable student success. The role supports both in-person and remote interactions across the University of Kentucky campus.
Key Responsibilities: Assist students with Eduroam access, software downloads and installation, and general computer troubleshooting while recording all interactions in ServiceNow ticketing system. Provide both in-person and remote technical support to resolve issues and maintain overall student technology infrastructure.
Skills & Tools: Strong technical troubleshooting and customer service skills with proficiency in software installation, network connectivity (Eduroam), and help desk ticketing systems (ServiceNow). Excellent communication abilities for explaining technical concepts to non-technical users and flexibility to support both synchronous and asynchronous support channels.
Qualifications: High school diploma or equivalent required; some college coursework or IT certification preferred. Previous customer service or technical support experience is beneficial, along with availability during the Fall semester.
Location: In-Person
Compensation: $32K–$45K/yr (estimated)
Job Description
Student Technology Specialists assists with accessing Eduroam, downloading and
installing software, supporting overall student success Initiatives, troubleshooting
technical issues students have while on campus, recording interactions in ServiceNow
ticketing system and general computer support and maintenance.Students will provide
both in person and remote support.
*Please include your availability for the Fall semester in your Cover Letter*
installing software, supporting overall student success Initiatives, troubleshooting
technical issues students have while on campus, recording interactions in ServiceNow
ticketing system and general computer support and maintenance.Students will provide
both in person and remote support.
*Please include your availability for the Fall semester in your Cover Letter*