Technical Account Manager

🇺🇸Remote - Remote (United States)$60K–$90K/yr1h ago

Corporate Sales Account Management Inside Sales Customer Success Business Development Enterprise Sales

Role Snapshot

The Technical Account Manager owns the client relationship for Net at Work, a leading technology advisor and solution provider for SMBs. This role focuses 60% on client retention and satisfaction, and 40% on revenue expansion through upselling and cross-selling services.

Key Responsibilities: Act as client advocate, execute client experience strategies, cultivate trusted advisor relationships, and manage order administration and client fulfillment. Facilitate quarterly business reviews, manage sales cycles for product opportunities, achieve inside sales quotas, and create statements of work for professional services under $20k.

Skills & Tools: Strong business writing and communication skills, demonstrated ability to meet or exceed sales quotas, high-level customer satisfaction track record, and experience managing client relationships and escalations in technical environments.

Qualifications: 2 years of experience in a Managed Services organization and 3 years in a Technical Account Management or Inside Sales role required.

Location: Remote - Remote (United States)

Compensation: $60K–$90K/yr

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Job Description

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

About this Position

The Technical Account Manager owns the client relationship and identifies new opportunities for our products and services to better help our client’s businesses. As an inside sales team member, the Technical Account manager is responsible for retention, contract renewal, and revenue expansion.

The Technical Account Manager partners closely with their clients to ensure high client satisfaction through proactive relationship management and customer advocacy while acting as the primary escalation point. Sixty percent of this role is focused on client satisfaction, retention, and contract renewal. Forty percent of this role is revenue expansion through upsell and cross-sell of recurring and non-recurring engagements.

Job Responsibilities

Act as the client advocate and ensure that client’s are receiving a positive digital employee experience
Execute the client experience and sales strategies on a day-to-day basis
Cultivate and strengthen relationships with our existing client base with the goal of becoming a trusted advisor.
Provide support for immediate client needs, order and quote administration, and follow-up for client fulfillment. Interact with the Engineering team for appropriate support.
Facilitate appointments and quarterly business reviews with existing clients to review products/services and identify opportunities
Ensure customer health by managing client accounts receivable, tracking revenue risk, and acting as the primary escalation point for clients
Participate in planning, driving attendance, and executing marketing activities including Webinars, Seminars, and other Client events.
Manage the sales cycle for product and service opportunities within the existing client base.
Achieve inside sales quotas and goals by maintaining a solid continuous pipeline
Deliver and regularly report on client health status and revenue forecasts
Maintain all client documentation and CRM information
Create SOWs and design technical solutions for professional service and recurring sales that are under $20k or are standardized

Job Requirements

2 years within a Managed Services organization
3 years in a Technical Account Management or Inside Sales role
Demonstrated success in meeting or exceeding assigned sales quotas
Strong track record of maintaining a high level of customer satisfaction
Strong business writing and verbal communication skills
Demonstrated ability to lead client meetings and presentations effectively
Experience closing recurring service sales
Business awareness of how IT relates to business strategy and goals
Professional demeanor and appearance; punctual, personable, team player

Customer Requirements

This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.

Compensation and Benefits

Base salary range: $60,000 to $90,000.

This position is also eligible for commissions in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. 

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until July 31, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.