Sales Manager, B2C

🇺🇸Remote - 1 Remote$85K–$140K/yri8h ago

Corporate Sales Sales Operations Team Leadership Revenue Operations CRM Management B2C Sales

Role Snapshot

Sales Manager, B2C role responsible for owning day-to-day B2C sales operations, leading frontline teams, and ensuring operational excellence aligned with revenue targets. This position bridges frontline sales execution with strategic leadership priorities at a mission-driven online education company.

Key Responsibilities: Manage sales operations, performance metrics, and pipeline health while leading and developing sales teams through coaching and performance reviews. Oversee CRM (HubSpot) integrity, deal crediting, onboarding materials, and cross-functional partnerships with Finance, HR, Marketing, and leadership.

Skills & Tools: Strong CRM expertise (HubSpot preferred) with data-driven decision-making, team leadership and coaching capabilities, and excellent communication and cross-functional collaboration skills. Proficiency in sales operations analysis, process improvement, and compliance management required.

Qualifications: 4–7+ years of experience in sales operations or sales leadership, preferably in B2C environments with proven ability to lead teams and drive operational performance. Bachelor's degree or equivalent professional experience expected.

Location: Remote - 1 Remote

Compensation: $85K–$140K/yr (estimated)

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Job Description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com What You'll Do::

Own and optimize day-to-day B2C sales operations to align with revenue targets, service levels, and business priorities.

Establish and enforce operational standards, workflows, and best practices to drive consistency, efficiency, and scalability.

Analyze performance trends, pipeline health, and operational metrics to support leadership decision-making and continuous improvement initiatives.

Lead, coach, and develop frontline sales teams through structured one-on-ones, performance reviews, and targeted development plans.

Facilitate weekly team meetings focused on performance outcomes, execution priorities, and operational alignment.

Conduct quality assurance reviews, including call evaluations and deal audits, to ensure adherence to sales standards and compliance requirements.

Partner with Sales Leadership and HR on hiring decisions, onboarding strategy, and workforce planning.

Approve PTO and manage staffing coverage to maintain operational continuity and productivity targets.

Serve as the primary owner of CRM (HubSpot) operational integrity, including pipeline structure, deal governance, data accuracy, and reporting standards.

Oversee deal crediting, compensation inputs, and data validation in partnership with Finance and Compensation teams to ensure accurate and timely reporting.

Develop, maintain, and scale onboarding materials, training documentation, and operational playbooks.

Ensure consistent and compliant CRM usage through audits, coaching, and continuous process improvements.

Partner cross-functionally with Sales Leadership, Finance, HR, Marketing, and Site Managers to align operational execution with company initiatives.

Act as a liaison between frontline teams and leadership, translating strategic priorities into actionable operational plans.

Communicate performance insights, risks, and improvement opportunities with clarity, accountability, and data-driven recommendations.

What You'll Need to Succeed::

4–7+ years of experience in sales operations or sales leadership, preferably within a B2C environment

Proven experience leading teams and driving operational performance

Strong CRM expertise (HubSpot preferred) with a data-driven approach to decision-making

Excellent communication, organizational, and cross-functional leadership skills

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!